FAQ

We design and treat recording studios, home theaters, home offices, hospitality spaces, music classrooms, and commercial rooms where clarity, control, and comfort matter.

Not always. For straightforward rooms, you can start with a recommended product category or bundle. For control rooms, theaters, larger rooms, or more customized goals, a consultation helps us recommend the right treatment strategy and placement.

Yes. We can provide installation guidance and, depending on the project scope and location, professional installation support. We also help recommend mounting approaches that preserve a clean architectural finish.

Yes. Shipping options depend on the product type, order size, and destination. If you have a time-sensitive or large project, contact us so we can help coordinate the best fulfillment approach.

We offer a 2-year limited warranty covering manufacturing defects and product issues under normal intended use. The warranty does not cover misuse, improper installation, abuse, modifications, accidents, or normal wear and tear.

We only accept returns when a product arrives damaged or is non-functional. To request a return, contact us promptly with your order information, a description of the issue, and supporting photos when applicable so our team can review the claim.

Exchanges are only handled for approved cases involving items that arrived damaged, defective, or non-functional. Once the issue is reviewed, we will guide you through the next steps and replacement process if the claim is approved.

Please contact the LAB Acoustics team through the support or contact page and include your order number, product details, and any relevant photos. This helps us review warranty, return, or exchange requests as quickly as possible.